Refund policy

At My Modomart, your satisfaction matters to us. If a product does not meet your expectations, we offer a straightforward 30-day return policy to help resolve the issue efficiently and fairly.

1. Return Eligibility

Return window
You may submit a return request within 30 days of the delivery date.

Condition requirements
To qualify for a return, items must be:

Unused
In their original condition
Returned with all original packaging
Include accessories, tags, and any documentation provided

If you need assistance at any stage, our customer support team is available to guide you through the process.

2. Return Shipping Costs

A. Incorrect, Damaged, or Defective Items

If you receive the wrong item, or if your product arrives damaged or faulty:

We will cover the return shipping cost.
A prepaid return label will be provided with detailed return instructions.

You will not incur any return shipping fees in these situations.

B. Change of Mind

If you decide you no longer want the item:

You are responsible for covering the return shipping cost.
Original shipping charges are non-refundable. (Standard shipping within Australia is free, so the original shipping cost is $0 where applicable.)

3. Return Instructions

A. Damaged or Defective Products

Contact Us: Email info@mymodomart.com with your order number and a brief explanation of the issue.
Receive a Prepaid Label: We will send you a prepaid return label along with clear instructions.
Package & Send: Securely pack the item, attach the label, and drop the parcel off with the designated carrier.

B. Change of Mind Returns

Contact Us First: Email info@mymodomart.com with your order number and the reason for your return.
Follow the Return Guidelines: We will provide detailed return instructions.
Prepare the Item: Ensure all original packaging, accessories, and components are included.
Arrange Shipping: Select your preferred carrier and pay for the return shipping cost.
Return Address: 126 Greeves St, Fitzroy VIC 3065, Australia. Please wait for our confirmation before sending your parcel so we can assign your return reference and avoid delays.

Important:
Please do not send items back without prior approval to ensure proper and timely processing.

4. Refund Procedure

After we receive your returned item, it will be inspected to confirm eligibility.

If approved:

Refunds are issued within 7 business days.
The amount will be credited back to the original payment method used at checkout.
Processing times may vary depending on your financial institution or payment provider.

5. Restocking Fees

We do not charge restocking fees, it’s $0 on all eligible returns.

6. Exchanges

If you would like to exchange a product (for example, for a different size, colour, or item), please email info@mymodomart.com with your order number and exchange request. Our team will assist you with the next steps.