Privacy policy

Last updated: 20 January 2026

This Privacy Policy describes how My Modomart (“we”, “us”, or “our”) collects, stores, uses, and shares personal information when you access or interact with our website and related services. This includes when you browse our website, make a purchase, create an account, contact customer support, subscribe to marketing communications, or otherwise engage with us (collectively referred to as the “Services”).

This policy is intended for individuals located in Australia and is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For the purposes of this Policy, “personal information” means information or an opinion about an identifiable individual, or an individual who can reasonably be identified.

1. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates in legal requirements, business practices, or technology. When changes are made, the revised version will be published on this page and the “Last updated” date will be amended.

Where required, we may provide additional notice of significant updates.

2. Personal Information We Collect

A. Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

Contact information (name, email address, phone number, billing and shipping addresses)
Order information (products purchased, transaction history, delivery preferences, returns/exchanges, communications regarding orders)
Account information (username, password, saved preferences, where applicable)
Customer service communications (details of enquiries and information shared with our support team)

If certain information is not provided, we may not be able to supply specific services (for example, we cannot dispatch an order without a delivery address).

B. Information Collected Automatically

When you use our Services, certain technical and usage data may be collected automatically, such as:

Device type, operating system, browser type and version
IP address and approximate geographic location
Pages viewed, links clicked, browsing patterns, and time spent on pages
Referral sources and session identifiers

This information is typically gathered through cookies and related technologies (see Section 5).

C. Information from Third Parties

We may receive personal information from third parties that assist us in operating our Services, including:

E-commerce platform providers (such as Shopify or similar services)
Payment processors and fraud-detection partners
Shipping and fulfilment providers
Marketing, SMS/email service providers, and analytics platforms

Any such information is handled in accordance with this Privacy Policy.

3. How We Use Personal Information

A. To Provide Our Services

We use personal information to:

Process payments, orders, refunds, returns, and exchanges
Arrange delivery and send transactional communications (order confirmations, shipping updates, etc.)
Create and manage customer accounts
Provide customer support
Manage promotions, store credits, and discounts (if offered)
Maintain business, accounting, and tax records

B. To Improve Our Website and Services

Personal information may also be used to:

Identify and resolve technical issues
Improve website performance and usability
Analyse customer interactions
Develop new features, products, or services

C. Security & Fraud Prevention

We may use personal information to:

Detect and prevent fraudulent or suspicious activity
Protect customer accounts and transactions
Enforce our policies and safeguard our legal rights

You are responsible for keeping your account credentials secure. Please notify us immediately if you suspect unauthorised access.

D. Marketing Communications

Where permitted by law, we may use your information to:

Send promotional emails or SMS communications
Personalise marketing content
Analyse marketing effectiveness

You may opt out at any time (see Section 9).

4. Sensitive Information

We do not intentionally collect sensitive information (such as health data) through our Services. If sensitive information is voluntarily provided, we will handle it only where lawful and necessary.

5. Cookies & Tracking Technologies

We use cookies and similar tools (including pixels and web beacons) to operate and improve our website.

These technologies may be used to:

Maintain cart contents and user preferences
Support website security and functionality
Analyse visitor behaviour
Enhance personalisation
Measure advertising performance (where applicable)

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

6. Disclosure of Personal Information

A. Service Providers

We may disclose personal information to third parties who support our operations, including:

Website hosting and infrastructure providers
Payment and fraud-prevention services
Shipping and delivery partners
Customer communication platforms
Analytics and marketing providers

These third parties are authorised to use personal information only as necessary to provide services to us.

B. Legal & Business Purposes

We may disclose personal information where required:

To comply with legal obligations or lawful requests
To enforce our rights and agreements
To investigate suspected unlawful activity
In connection with a merger, acquisition, restructuring, or sale of business assets

C. With Your Consent

We may share information when you request or authorise us to do so, such as through third-party integrations.

We do not disclose personal information outside the situations described above unless required or permitted by law.

7. Overseas Data Transfers

Some service providers may process or store personal information outside Australia. Where information is transferred overseas, we take reasonable steps to ensure it is handled consistently with this Privacy Policy and the Australian Privacy Principles. However, overseas recipients may be subject to different privacy laws.

8. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties. Their own privacy policies will apply.

9. Marketing Preferences

You can opt out of marketing communications at any time:

Email: Click the unsubscribe link in the email
SMS: Follow the opt-out instructions in the message (e.g., reply “STOP”)

Even if you unsubscribe from marketing, we may still send essential service-related messages.

10. Children’s Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. Security, Retention & Data Breaches

A. Security Measures

We implement reasonable safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no system can guarantee absolute security.

B. Data Retention

We retain personal information only as long as necessary to:

Provide our Services
Maintain transaction and business records
Comply with legal requirements
Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

C. Notifiable Data Breaches (Australia)

If an eligible data breach occurs that is likely to cause serious harm, we will comply with Australia’s Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the appropriate regulator where required.