Frequently Asked Questions (FAQ)

Welcome to the My Modomart FAQ section. We’re committed to making your shopping experience straightforward and stress-free. Below you’ll find answers to the questions our customers ask most often.

If you still need assistance, please visit our Contact Us page or email us directly at info@mymodomart.com .

1. How long will my order take to arrive?

Order processing: 1–2 business days (Monday to Friday, excluding Australian public holidays)
Delivery time: 7–9 business days (Monday to Friday, excluding Australian public holidays)
Estimated total timeframe: 8–11 business days from the date your order is placed.

For additional information, please refer to our Shipping Policy.

2. Is shipping free?

Yes. We provide free standard shipping on all orders delivered within Australia.

For more details, please see our Shipping Policy.

3. Where is My Modomart located?

My Modomart operates exclusively online. We curate a rotating range of home-oriented products designed to enhance comfort, functionality, and everyday convenience — including practical solutions for DIY and hands-on tasks.

4. What happens if my item arrives damaged or defective?

If you receive a faulty or damaged product, we will provide a replacement at no additional charge. Please contact us and return the item within 30 days of receipt.

Detailed return steps are available in our Refund Policy.

5. Can I cancel my order?

Yes. We allow cancellations within 24 hours of placing your order.

If you wish to cancel, please contact us as quickly as possible — preferably within the first day.

6. What are your return conditions?

We aim to keep the return process simple and transparent. All eligibility requirements and return instructions are outlined in our Refund Policy.

7. When will my refund be issued?

Once your returned item has been received and inspected, we will proceed with the refund process.

If approved, the refund will be issued within 7 business days. The amount will be credited back to the original payment method used at checkout.

For additional information, please refer to our Refund Policy.

8. Do your products include a warranty?

Yes. Every product is covered by a 30-day warranty.

For complete terms and conditions, please refer to our Refund Policy.

9. How can I contact customer support?

You can reach our team through the Contact Us page or by emailing info@mymodomart.com.

We aim to respond within one business day.

10. Do you offer international shipping?

At this time, we ship within Australia only. International delivery is not currently available.

11. What payment methods are accepted?

We accept the following secure payment methods:

American Express
Apple Pay
Diners Club
Discover
Google Pay
JCB
Mastercard
Visa

All transactions are processed in Australian Dollars (AUD).

For further information, please review our Billing Terms & Conditions.

12. Do you have a physical store?

No. My Modomart operates solely as an online store and does not maintain a physical retail location.

13. Do you handle bulk or wholesale orders?

Yes. We welcome bulk purchase inquiries from businesses and organisations.

Please contact our support team with your requirements so we can assess your request.

14. How can I request an exchange?

To arrange an exchange, please follow the instructions provided in our Refund Policy.

15. How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You may also monitor your shipment through our Track Order page at any time.

Still need help?

If your question is not answered above, please review our Shipping Policy or Refund Policy, or contact us directly through our Contact Us page.