Frequently Asked Questions (FAQ)

Last updated: September 1, 2025

Welcome to My Modomart (FAQ)!
We’ve compiled answers to the most common questions to help make your shopping experience as smooth as possible. If you don’t find what you’re looking for, feel free to reach out to us.

1. When will my order arrive?

Orders are typically processed within 1 to 3 business days, followed by a delivery time of 7 to 9 business days.
You can expect to receive your package in approximately 8 to 12 business days in total.
For more information, please refer to our Shipping Policy.

2. Is shipping really free?

Yes! We proudly offer free shipping on all orders across Canada. For full details, please review our Shipping Policy.

3. Where are you located?

My Modomart is a proudly Canadian-based online store offering hand-picked products in Pets, Kitchen Essentials, Home Decoration, Garden, and Car Accessories.

4. What if the product I receive is defective?

If you receive a damaged or faulty item, don’t worry — we’ll replace it for free. Just notify us and return the item within 30 days of delivery. See our Refund Policy for more details.

5. Can I cancel my order after placing it?

Yes, we allow order cancellations within 24 hours of purchase. Simply contact us within this time window, and we’ll take care of it.

6. What is your return policy?

We offer a 30-day return window with a stress-free process. Please refer to our Refund Policy for more information.

7. How long does it take to receive a refund?

Once we receive and inspect the returned product, your refund will be issued. Most refunds appear in your account within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

8. Do your products come with a warranty?

Absolutely! All purchases are covered by a 30-day warranty. Learn more in our Refund Policy.

9. How can I contact your support team?

You can reach us anytime through our Contact Us page or email us directly at info@mymodomart.com

10. Do you ship outside of Canada?

At this time, we only ship within Canada.

11. Which payment methods do you accept?

We accept a wide range of secure payment options including:
VISA, Mastercard, American Express, Discover, Apple Pay, and Diners Club.

12. Do you have a retail store I can visit?

We are a 100% online store, which helps us keep prices low and selection broad for our customers.

13. Can I make a bulk purchase for my business or organization?

Yes, we do accommodate bulk or wholesale orders. Please get in touch with our support team to discuss the details.

14. How do I exchange an item?

Our Refund Policy explains the steps to request an exchange. Reach out to our team, and we’ll guide you through the process.

15. How do I track my order?

Easily track your shipment using the Track Order page on our website.

Contact Information

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.