Billing Terms & Conditions

At My Modomart, we value transparency and security at every step of your purchase. Our checkout system is designed to be safe, dependable, and easy to use.

This Payment Policy outlines the payment methods we accept, how transactions are processed, and important information regarding pricing, currency, security, refunds, and fraud prevention.

1. Accepted Payment Methods

To ensure a smooth checkout experience, we accept the following widely recognised payment options:

American Express
Apple Pay
Diners Club
Discover
Google Pay
JCB
Mastercard
Visa

All transactions are processed in Australian Dollars (AUD).

We do not apply any additional service, processing, or convenience fees beyond the product price and applicable taxes. Shipping is free within Australia.

2. Payment Processing

Payment at Checkout: The total amount of your order must be paid in full at the time of purchase.
Order Confirmation: Orders are confirmed, prepared, and dispatched only after successful payment authorization.
Failed or Declined Transactions: If a payment attempt is declined or cannot be completed, the order will not be processed or confirmed.

3. Currency & Pricing Information

Website Currency: All product prices displayed on our website are listed in AUD.
Final Checkout Amount: The total amount presented at checkout represents the final amount you will be charged.

4. Secure Transactions

Encrypted Payments: All transactions are protected using SSL encryption and processed through trusted and secure payment gateways.
Card Information Security: For your protection, My Modomart does not store credit card numbers or sensitive payment details on its servers.

5. Refunds & Chargebacks

Refund Requests: All refund requests are handled in accordance with our Refund Policy.
Refund Method: Approved refunds will be credited back to the original payment method used at checkout.
Chargebacks: If you believe a transaction was made in error or without authorization, please contact us at info@mymodomart.com within 30 days of the transaction date. We reserve the right to challenge chargeback claims that we consider inaccurate, fraudulent, or unjustified.
Dispute Response Time: We aim to respond to chargeback-related inquiries within 7 business days.

6. Fraud Prevention

To safeguard our customers and our business operations, we may implement reasonable fraud-prevention measures, including:

Order Review: We may temporarily hold, cancel, or request additional information for any order that appears suspicious or potentially fraudulent.
High-Value Order Verification: Orders exceeding $500 AUD may require identity verification before we can finalize and process the transaction.